Bali → Australia
Balance,
delivered.
A premium offshore talent studio, based in Bali, built for Australia. We build small, embedded pods that take the operational weight off your best people — starting with the work that quietly costs you the most.
Quoted against scope, not seats · Monthly engagements
Quietly trusted by
- Coast & Co.
- Marlowe Hospitality
- Northbeam Health
- Field & Fern
- Bondi Roastery
01/Manifesto
The work that runs your business shouldn't be the work that quietly breaks it. We build small, considered teams in Bali — and run them like our own. No floor. No script. No queue. Just balance, delivered.
02/Most popular · Back-office finance
The finance work that never quite gets done.
A LIBA finance pod owns AP, AR, payroll prep, reconciliations and the weekly reporting pack — embedded into Xero or NetSuite, accountable to your controller. Your team stops chasing invoices at 9pm and starts closing the month on time.
- Xero & NetSuite native, multi-entity ready
- Controls-first, segregation of duties by default
- Reports to a LIBA team lead, not a queue
03/Services
What else a LIBA pod can run for you.
Five embedded pods, ranked by what Australian operators ask us for first. All live, all owned by a named team lead.
04/The difference
We're not a BPO,
and it shows.
BPO call centre
Embedded studio team
Hire by the seat
Hire by the outcome
Off-shore, out of mind
AEST hours, in-house cadence
Scripts and SLAs
Judgement and craft
05/In their words
“LIBA gave us back twelve hours a week of senior time without losing a beat on accuracy. It feels like an in-house team that happens to sit in Bali.”
Eliza Marlowe
Operations Director, Marlowe Hospitality
“We stopped building rosters at 11pm. The pod owns the cycle and reports against it. Plain, calm, accountable.”
Tom Reilly
COO, Coast & Co.
06 / Why Bali
The work happens where the people stay.
English-fluent, hospitality-trained, AEST-aligned. Bali gives us a talent pool that loves operations work — and a city talented people choose to stay in. Low attrition is a feature, not a marketing line.
+1h
AEST timezone gap
~6%
Annual attrition
100%
Bali-based
07/The people
Operators first.
Founders second.
LIBA is built and led by operators who've run rostered teams across hospitality, retail and aged care — and have spent years in Bali.
Chris Robbin
Co-founder · Sydney
Ayu Kusuma
Co-founder · Bali
Wayan Surya
Head of Studio · Bali
08/How it works
Five steps from a call to a live pod.
01
Discovery
We map the workflow, the systems and the work that's truly transferable.
02
Design
We design the pod — roles, rituals, escalation, success metrics.
03
Hire
We recruit in Bali against your brief. Slowly. Properly.
04
Embed
Two-week shadow, then live operation under a LIBA team lead.
05
Operate
We run the work to a defined standard and report against it weekly.
09/FAQ
The questions every operator asks.
Is this a BPO?
No. We don't sell seats and we don't run a contact-centre floor. LIBA builds small, named pods that operate as part of your team, led by a LIBA team lead and accountable to defined outcomes.
What hours do your teams work?
AEST. Bali sits at GMT+8, which means your team is online for the full Australian working day — and an hour earlier if you need it.
How long until a pod is live?
Typically four to six weeks from signed engagement to a fully shadowed pod operating against your standard.
What does this cost?
We quote against scope, not seats. Pricing is shared on the scoping call once we understand the work, the systems and the standard you want held.
How do you protect our data?
All work runs on managed devices in your stack with SSO and least-privilege access. Full security overview available on request.
10 / Start a conversation